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Terms of Service

1 scope

The following general terms and conditions ("GTC") apply to orders via the webshop ("webshop") of DALUMA GmbH ("DALUMA") at the URL The version current at the time of the customer's order applies Unfortunately, DALUMA cannot recognize regulations deviating from these conditions - unless they are confirmed by DALUMA in writing.

2 Conclusion of the contract

2.1 The customer can place orders in the DALUMA webshop via the website in accordance with these terms and conditions.

2.2 The presentation of the products in the webshop does not represent a legally binding offer, but a non-binding invitation to submit an offer. By clicking the button “order with obligation to pay” the customer submits a binding order for the goods in the shopping cart. Before submitting the order, the customer can change the order and his data at any time. The receipt of the order is confirmed by email immediately after the order has been sent (order confirmation email) and does not yet constitute acceptance of the application. The contract is only concluded when DALUMA submits a declaration of acceptance, which is sent with a separate e -Mail (order confirmation email) is sent.

2.3 The customer can download or print out the text of these terms and conditions from the website on his computer. The text of the GTC is only available in German. The contract text is not saved by DALUMA.

3 Order process

The customer can put the products displayed in the web shop into the shopping cart without obligation by clicking on a button [●● Into the shopping cart ●●]. The products can be removed from the shopping cart at any time by the customer by clicking the button [●● Delete ●●]. If the customer wants to buy the products in the shopping cart, he can click the button [●● to checkout ●●]. The customer then has to enter certain data. The mandatory information is marked with a *. It is not necessary to create an account. After entering his data and selecting the payment method, the customer can use the button [●● Check input ●●] to go to the order page, where he can check his entries again. The customer can complete the ordering process by clicking the button [●● order with obligation to pay ●●]. The process can be canceled at any time by closing the browser window.

4 Prices and Shipping Costs

4.1 The prices stated on the product pages are final prices and include statutory sales tax and all other price components.

4.2 Shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers. The shipping costs are shown during the ordering process.

4.3 In the event of a cancellation, the customer has to bear the direct costs of the return.

5 Deliveries and availability of products

5.1 Unless other delivery times are specified in the web shop, the delivery time is approx. 4 - 6 working days. If the customer orders several products with different delivery times as part of an order, the goods will be sent in one shipment, unless otherwise agreed. In this case, the delivery time that applies to the item of the order with the longest delivery time applies to the consignment.

5.2 If the products ordered by the customer are not available at the time of the order, DALUMA will notify the customer of this. If a product is permanently unavailable, DALUMA will refrain from a declaration of acceptance. A contract is not concluded in this case. Any purchase price already paid by the customer will then be refunded immediately.

5.3 Delivery takes place only within Germany. Separate delivery terms apply to our juices.

6 Payment and Payment Methods

6.1 Payment of the purchase price is due immediately upon conclusion of the contract.

6.2 Payments can be made via credit card (VISA, MasterCard and American Express), instant transfer or PayPal at the customer's option. DALUMA reserves the right to change the payment methods made available.

6.3 The customer agrees that invoices from DALUMA can be transmitted electronically.

7 Reservation of Title

The delivered goods remain the property of DALUMA until they have been paid for in full.

8 Warranty

The customer is entitled to the statutory warranty rights.

9 liability

9.1 DALUMA is fully liable for intent and gross negligence, but only for minor negligence in the event of a breach of essential contractual obligations. Essential contractual obligations are those contractual obligations, the fulfillment of which is necessary to achieve the objective of the contract.

9.2 Liability in the event of a slightly negligent breach of such an essential contractual obligation is limited to the damage typical of the contract, the occurrence of which DALUMA had to expect when the contract was concluded due to the circumstances known at the time. Liability for a lack of economic success, lost profit and indirect damage is excluded in this case.

9.3 The above exclusions of liability do not apply in the event of injury to life, limb or health or liability under the Product Liability Act.

9.4 The above limitations of liability apply accordingly in favor of representatives, employees and vicarious agents of DALUMA.

10 right of withdrawal

10.1 Right of withdrawal

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must contact us


Weinbergsweg 3

10119 Berlin, Germany

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have the goods to us immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract


Weinbergsweg 3,

10119 Berlin

send back or hand over to us. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

10.2 Model withdrawal form



Weinbergsweg 3

10119 Berlin

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only when notified on paper)


(*) Delete where inapplicable.

10.3 Non-existence of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

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